How do I get paid?
SOTG uses PayPal to handle the payout. We do this for two reasons: First, cutting checks is a lot of work; and second, this protects you, since it lets you keep all your most valuable information (like your physical address and bank info) completely private.
What is PayPal?
PayPal is a trusted online money transfer system. If you don't have an account, just go to www.paypal.com to set one up. It's easy! If you already have an account, but signed up for SOTG under a different email address, you can associate your SOTG log-in email address with your PayPal account. You can also request to have your existing SOTG account email changed - see below.
Why haven't I received my payment?
Payments are instant with an existing PayPal account. If you have recently created a new PayPal account, payment will appear immediately after verification. Please contact PayPal for further details.
Why is my survey payment pending?
Your payment is pending because your submission is being reviewed for quality. This review process typically takes 3-5 business days after you've completed the survey. If you have any questions regarding a pending payment, please contact email@example.com
Why was my survey payment rejected?
Payments are rejected for survey submissions that do not follow the survey's instructions and/or provide inaccurate, false, incomplete responses. A few examples of reasons for rejection are below:
- Invalid/extremely vague short answer responses
- Unclear/inaudible media (image/audio/video) submissions
- Use of profanity
- Not following instructions
If you have any questions regarding a rejected payment, please contact firstname.lastname@example.org
What happens to my answers?
Companies use this information for research purposes only. Individual responses remain anonymous & confidential.
How do I change my email address?
If you want to change your registered email address with us, please follow this link.
I want to deactivate my account.
If you want to deactivate your account, please follow this link.
Still need help?
Contact our support team and receive a speedy response from our talented support staff.