SURVEYS ON THE GO – TERMS OF USE AND PRIVACY POLICY

By utilizing the Surveys On The Go® app (the "SOTG App" or "App"), you agree to be legally bound by the terms and conditions set forth below (the "Terms of Use" or "Agreement"). The terms "you" and "User" refer to anyone who accesses the SOTG app.

IMPORTANT INFORMATION ABOUT PRIVACY

The SOTG app is a survey and opinion collection application, so if you join our panel we will ask and collect the information you'll provide us. Such information may include your name, e-mail address, user name, and password. In addition, the app collects some information about your mobile phone automatically, such as the type of mobile device you use and the device's unique ID and IP address.

If you agree to share your geographic location, your phone will notify us when you visit key locations, so we can send you location-specific surveys. You can stop the data collection process by deleting the app, or you can stop geographic survey feature by disabling location alerts.

The data collected for this app is for market research purposes only and is not used to market anything directly to you.

I. TERMS OF USE

Subject to applicable laws and regulations, Surveys on the Go® (SOTG) may change these Terms of Use at any time without notice. SOTG is also known as MFour Mobile Research, Inc.®

Changes will be posted on the SOTG App and/or sent to you via email and such changes shall be effective immediately. You agree to review the App periodically to be aware of any such amendments. Your continued use of the App after such amendments have been made shall constitute acceptance of the amendments.

If any of these changes are unacceptable, you are not authorized to access the SOTG App and should delete the App from your device.

1) ELIGIBILITY

Accounts in the SOTG App are limited to individuals only. Corporations and other business entities are not eligible.

Use of automated services or machines is not permitted.

Use of the App requires you to establish an account and is limited to one (1) account per person, even if the individual has multiple e-mail addresses.

Users must be at least 13 years old. Users must be 13 years of age or older to use the SOTG App. By using the SOTG App you represent that you are 13 or older. If Surveys on the Go discovers that a user under 13 years of age has created an account, or that a user or visitor under 13 years of age has posted personally identifiable information or other content to the SOTG App, Surveys on the Go will terminate the account and remove the information or other content.

Users between 13 and 18 need permission from a parent or guardian. Users between 13 and 18 years of age may utilize the SOTG App with parent or guardian’s approval.

2) MEMBER REGISTRATION OBLIGATIONS

As part of the registration process, you must provide SOTG with accurate, complete, and updated information, including your first name, last name, and a valid email address. Failure to do so constitutes a breach of this Agreement, which may result in immediate termination of your access to the app and forfeiture of incentive payments. Please see our Privacy Policy & Cookie Notice for information regarding how this information will be used and maintained.

As part of the registration process you must select a password. You are responsible for maintaining the confidentiality of the password used to log into the SOTG App and you accept responsibility for all activities, charges and damages that occur in relation to your account. You shall promptly contact SOTG if you believe there has been unauthorized use of your account.

In order to prevent unauthorized activity or access to your SOTG App account, you must provide your e-mail address and selected password in order to update your profile information, update personal information (name, e-mail address, etc.) and redeem incentives.

You agree to abide by all applicable laws and regulations with respect to your SOTG App account.

3) PASSWORD/ACCOUNT ACCESS RIGHTS AND RESPONSIBILITIES

SOTG may act upon any instructions received under your password and e-mail address without further verification.

SOTG cannot and will not be liable for any incentive credits or debits made to your account by anyone who uses your password.

4) EARNING SOTG INCENTIVES

You agree to receive invitations to participate in surveys from SOTG via email and the SOTG App "push/badge" notification system.

You may earn incentives when you complete a survey. The amount or type of incentives that can be earned will be stipulated in each survey invitation.

Not all surveys will include incentives and you are not required to participate in any survey.

You will receive the incentive only for completed and submitted surveys unless the survey invitation stipulates otherwise.

If you begin, then save a survey to complete at a later time or date, you acknowledge that survey respondent quotas may fill up, resulting in the survey being closed and preventing you from being able to complete the survey. You will not be entitled to any incentive if a survey closes before you submit the completed survey.

5) REDEEMING INCENTIVES

Cash Incentives. For surveys with cash incentives, you are not entitled to receive payment of any such cash rewards until your account reaches a minimum balance of $10.00 US.

Cash incentives are paid through PayPal only.

SOTG App account balances and/or incentives are not transferable by gift, upon death, as part of a domestic matter, or otherwise.

SOTG App incentives and accounts may not be auctioned, traded, bartered or sold.

Your SOTG App account may not be merged with the account of any other Member under any circumstances.

SOTG reserves the right to change the incentive program to include different types of awards other than cash, such as an award points system. In the event that the incentive program is changed from cash to a points system, you will be given equal value in points for the existing balance in your account.

6) EXPIRATION OF SOTG APP INCENTIVES

If your account has been inactive for more than 365 consecutive days from the last date of activity, one hundred percent (100%) of any SOTG App incentives remaining in your account will be forfeited.

7) INTELLECTUAL PROPERTY RIGHTS AND UNLAWFUL USE

The Content may be used only for the purposes expressly set forth in the applicable Service Agreement and in accordance with applicable laws and regulations.

The SOTG App is the property of MFour Mobile Research, Inc. or its licensors, and is protected by copyright and other intellectual property laws. All trade names, trademarks, service marks and other product and service names and logos on the App and within the Content, including the name SOTG are proprietary to their respective owners and are protected by applicable trademark and copyright laws. Any of the trademarks, service marks or logos (collectively, the "Marks") displayed on the App may be registered or unregistered marks of SOTG or others.

You agree that you will not copy, share or replicate any of the information, questions, images or videos provided during surveys, (the "Content"). Such action is a material violation of this Terms of Use and will result in immediate termination of your right to access and use the SOTG App as well as potential civil penalties.

Nothing contained in the App should be construed as granting any license or right by implication, estoppel or otherwise to use any of the Marks displayed on the App without the express written permission of SOTG or a third-party owner of such Marks. You shall honor all reasonable requests by SOTG to protect the proprietary interests of SOTG in the App and the Content.

Illegal and unauthorized uses of the Marks or any other Content are strictly prohibited.

8) MEMBER CONDUCT

You agree to not use the SOTG App to:

  • Violate applicable law;
  • Impersonate any person, or misrepresent your identity;
  • Interfere with, disrupt or violate the terms and conditions and operating rules of the SOTG App or servers or networks connected to SOTG; or disobey any requirements, procedures, policies, or regulations of such networks;
  • Interfere with another Member's use of the SOTG App;
  • Attempt to gain unauthorized access to the SOTG App, or to any other accounts, Web Sites, computer systems, or network;
  • Transmit any file that contains viruses, worms, Trojan horses, or any other contaminating or destructive features;
  • Use the SOTG App to conduct any activity or solicit the performance of any illegal activity or other activity that infringes the rights of others;
  • Provide access to the SOTG App to others using your personal account.

You agree to provide truthful and appropriate answers to all survey questions and requests for personal or demographic information. SOTG reserves the right to withhold cash or non-cash incentives to you if SOTG determines, in good faith, that your responses to survey questions are not truthful or appropriately considered.

9) ANTI-HACKING PROVISION

You expressly agree not to use the SOTG App to:

  • Launch or attempt to launch any "deep-link," "scraper," "robot," "bot," "spider," "data-mining," "computer code" or any other automated device, program, tool, algorithm, process, or methodology or manual process having similar processes or functionality, to access, acquire,
  • Copy, or monitor any portion of the App, any data or Content found on or accessed through the App or any Other Content without the prior express written consent of SOTG;
  • Obtain or attempt to obtain through any means any materials or information on the App that have not been intentionally made publicly available either by their public display on the App or through their accessibility by a visible link on the App;
  • Violate the restrictions in any robot inclusion headers on this App or in any way bypass or circumvent any other measure employed to limit or prevent access to the App or its Content; violate the security of the App or attempt to gain unauthorized access to the App, data, materials, information, Web Sites, computer systems or networks connected to any server, through hacking, password mining or any other means;
  • Interfere or attempt to interfere with the proper working of the App or any activities conducted on or through any Web Site, including accessing any data, content or other information prior to the time that it is intended to be available to the public on the App;
  • Take or attempt any action that, in the sole discretion of SOTG, imposes or may impose an unreasonable or disproportionately large load or burden on the infrastructure of SOTG.

10) TERMINATION

This Agreement, and your account, may be terminated as follows:

Member Termination. You have the right to terminate this Agreement and your SOTG App account at any time by deleting the application from your mobile device. Inactive accounts will be automatically closed after 365 consecutive days of inactivity.

SOTG Termination. SOTG may terminate this Member Agreement and your SOTG App account effective immediately and without prior notice, for any reason, including, without limitation, inactivity, failure to provide accurate information or valid survey responses, or if SOTG believes in its sole discretion that you have violated or acted inconsistently with this Member Agreement.

11) DISCLAIMER OF WARRANTIES AND LIABILITY

You are entirely liable for activities conducted by you in connection with your use of the SOTG App. If you are dissatisfied with the App or with these Terms of Use, your sole and exclusive remedy is to cease using the App. Neither SOTG nor any third-party provider will pay you any damages in connection with your access or non-access to the SOTG App.

Neither SOTG, their affiliates, nor their third-party providers guarantee the accuracy, completeness, timeliness or availability of any Content provided through this App. SOTG, their affiliates, third-party providers, their directors, officers, shareholders, employees and agents are not responsible for any errors or omissions, regardless of the cause, or for the results obtained from the use of such information.

SOTG, SOTG AFFILIATES AND THIRD-PARTY PROVIDERS DISCLAIM ANY AND ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE.

In no event shall SOTG, their affiliates or their third-party providers and their directors, officers, shareholders, employees or agents be liable to any party for any direct, indirect, incidental, exemplary, compensatory, punitive, special or consequential damages, costs, expenses, legal fees, or losses (including, without limitation, lost income or lost profits and opportunity costs) in connection with any use of such information or the SOTG App even if SOTG has been advised of the possibility of such damages.

12) LINKS TO OTHER WEB SITES FROM THIS WEB SITE.

You may, through hypertext or other computer links on the App, gain access to Web sites operated by persons other than SOTG. Such hyperlinks are provided for your reference and convenience only, and are the exclusive responsibility of such Web sites' owners. You agree that SOTG is not responsible for the content or operation of such Web sites, and that SOTG shall have no liability to you or any other person or entity for the use of third-party Web sites.

Except as described below, a hyperlink from this app to another Web site does not imply or mean that SOTG endorses the content on that Web site or the operator or operations of that site. You are solely responsible for determining the extent to which you may use any content at any other Web sites to which you link from this app. SOTG assumes no responsibility for the use of third-party software on the Web Site and shall have no liability whatsoever to any person or entity for the accuracy or completeness of any outcome generated by such software.

13) USER CONTENT

The User grants to SOTG the non-exclusive and perpetual right to use all Content entered into or on the App by the User (other than User Registration Information) in any medium and for any purpose.

Users posting Content on the App are responsible for the content of that material. SOTG has no responsibility for User Content or for the content of any messages or information posted by Users or others, or for the content of information accessible on the Internet, even if accessed via direct or indirect hyperlinks from the App. However, SOTG retains the right, which it may or may not exercise in its sole discretion, to review, edit, or delete User Content that SOTG deems to be illegal, offensive, or otherwise inappropriate.

The User is solely responsible for all access to, usage of, or activity on, such User's account/profile including, but not limited to, use of the account/profile by any person who uses your password to access the SOTG App, with or without authorization, or who has access to any computer, mobile or other device on which your account/profile resides or is accessible.

The User agrees not to post, upload, transmit, send or otherwise make available on or through the App any Content which such User is bound not to disclose by agreement, contract, fiduciary duty, employment relationship, or otherwise, including but not limited to, insider information, proprietary and/or confidential information, trade secrets or Content that infringes upon any third-party's rights.

The User agrees to indemnify SOTG and any third-party data providers, from all damages, liabilities, costs, charges and expenses, including reasonable attorneys' fees, that SOTG, its affiliates, employees, and authorized representatives may incur as a result of any claim arising out of User Content posted using your email address and password, including without limitation, that which violates these Terms of Use and/or applicable laws.

14) ADDITIONAL LEGAL TERMS - USER'S AGREEMENT TO THESE TERMS OF USE

Subject to the terms of the applicable Service Agreement and applicable laws and regulations, SOTG may discontinue or change the App, or its availability to you, at any time. Your agreement to these Terms of Use survives any such discontinuation.

These Terms of Use, constitute the entire agreement ("Agreement") between the parties relating to the SOTG App and supersedes any and all other agreements, oral or in writing, with respect to the App. The failure of SOTG to insist upon strict compliance with any term of this Agreement shall not be construed as a waiver with regard to any subsequent failure to comply with such term or provision. This Agreement is personal to you, and you may not assign your rights or obligations to anyone. If any provision in this Agreement is invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect. This Agreement, your rights and obligations, and all actions contemplated by this Agreement shall be governed by the laws of the United States of America and the State of California. The parties agree that the State and Federal courts of California shall be the exclusive forums for any dispute arising out of this Agreement and the parties hereby consent to the personal jurisdiction of such courts.

15) INDEMNIFICATION

You agree to indemnify and hold harmless SOTG and its current and future subsidiaries, successors, affiliates, licensors, suppliers, co-branders, third-party providers, clients, sponsors, and partners, and the officers, directors, employees, and agents of each of them, from and against any and all claims, losses, costs (including court costs), fees (including legal fees), damages and expenses that any such party may incur as a result of, due to, or arising out of violation by you (or anyone acting under your account or password) of this Member Agreement or the use or misuse of the SOTG App by you (or anyone acting under your account or password), or the violation of any rights of another by you (or anyone acting under your account or password).

II. PRIVACY POLICY AND COOKIE NOTICE

This Privacy Policy is effective as of November 15, 2018.

Surveys On The Go® is a service of MFour Mobile Research, Inc. ("we", "us", "our"). This Privacy Policy lets you know how we collect, use, and share the personal information that you provide to us through our consumer survey website and mobile application ("app") that link to this Privacy Policy (collectively, our "Platform").

The Platform offers you the ability to respond to surveys that we conduct on behalf of our business partners ("Partners"). We may offer you incentives in exchange for your survey participation. Partners typically use these surveys to conduct and improve their products, services, and advertising.

From time to time, we may permit selected third parties to send offers on our Platform for additional survey opportunities from those third parties. If you decide to participate in such additional opportunities, your participation in those third-party surveys will be outside our Platform and will not be governed by this Privacy Policy.

1) Information Collection

We collect personal information that you provide to us, including your name, address, telephone number, email address, and zip code. We collect this information, for example, when you register for one of our survey panels. We may also obtain personal and other information about you from third parties and combine it with the information that you provide to us.

If you use our Facebook log-in tool, we may collect the information you choose to make publicly available through your Facebook profile such as your name, date of birth, email address, and residence location. You can control what specific information is made public through your use of your Facebook privacy settings.

You may also choose to provide us with your online payment information, such as PayPal account information, in order to credit incentives to you.

If you register for one of our survey panels, we may collect demographic and other information you provide to help us send you relevant surveys and for other purposes. When you register for a panel or otherwise participate in a survey, we will collect any information and responses that you provide in the course of the survey. For some surveys, this may include photo, audio, and video information that you may submit through the Platform. If you choose to participate in the TrackCash Weekly program, we will collect additional information as described below.

We may also collect information about your device and about your use of our Platform, such as your Internet domain and IP address, identifiers associated with your mobile device, type of browser and operating system, other apps installed on your device, and the date and time of your visit or when you download our app. Partners that use our survey services may also provide us with certain device information to enable our Platform and our services to them, such as device identifiers. Additionally, as further described below, we may collect the precise location of your device, with your permission.

We may combine any information that we collect, including device information, usage data (described below), location data, and survey responses, with the personal information that you choose to provide to us.

If you no longer want us to collect information from you, you can stop responding to surveys and uninstall the app. We may continue to use and share the information that you previously provided, as described in this Privacy Policy.

2) Usage Data

Cookies are small text files or other forms of data which are stored on a computer by a website and can store certain information about the internet browsing activity on that computer. We use session and persistent cookies, and other similar technologies, to make it easier for you to navigate our Platform, to provide a better experience for survey participants, and for quality control and validation purposes. You may be able to disable and/or delete cookies via your browser and/or plug-in settings; however, this may: (1) decrease the functionality of the websites you visit; (2) limit your ability to use and view our services; and (3) limit your participation in the Platform, including incentivized surveys. Even if you disable cookies, we may collect and use other information that identifies your device over time to provide our services.

On the Platform, we may use analytics services provided by third parties. These service providers may use cookies or other technologies to collect information about your online activities across the Platform and other sites and apps over time for analytics purposes.

3) Geographic Location Information

If permitted on your device, we may collect and use your precise location information obtained by our mobile app, to provide you with geographically focused survey opportunities from us and our Partners and to maintain and improve our Platform. We may also permit selected third parties to collect and use your precise location data through our app in order to send offers on our Platform for additional survey opportunities from those third parties. You will receive prior notice and must give your consent before your geographic location is collected through our mobile app. (In the event that you share your device with another person, please be aware that this person could change these permissions on your behalf.) If you do not want to provide your location through our app, please use the settings available on your mobile device to limit this sharing.

4) TrackCash Weekly Program

TrackCash Weekly is an optional program on our Platform that allows you to be invited to more surveys. If you choose to participate in TrackCash Weekly, you will allow us to collect the following additional information through the Platform about your activities on your device:

  • Your device’s operating system, manufacturer, model, and power status
  • Information about your device’s network connections
  • All webpages that you visit on the device
  • All apps that you use on the device – as well as information about how you use the apps and the apps that you install and uninstall (if permitted by your operating system)
  • Activities and purchases you make on Amazon apps and websites
  • Logs of SMS messaging (but not the content of messages)

Information collected through TrackCash Weekly will be combined with other information that we collect, and will be used and shared as described in this Privacy Policy.

You can use the Platform without enrolling in TrackCash Weekly. To enroll in TrackCash Weekly, you must take certain steps such as downloading an SSL certificate, granting access to "Survey" capabilities through your operating system, and downloading a Virtual Private Network (VPN) tool that allows us to collect the additional activity data. If you do not want us to collect the additional activity data described above, then do not enroll in TrackCash Weekly. Even if you do not enroll in TrackCash Weekly, we can still collect other information through the Platform as described in other sections of this Privacy Policy.

If you choose to enroll in TrackCash Weekly, you can permanently disable or temporarily pause the additional activity data collection at any time. You can pause or disable TrackCash Weekly using controls within our app. However, if you want to remove the data collection tools that you installed for TrackCash Weekly from your device, then you must follow the additional instructions which will be emailed to you when you disable TrackCash Weekly.

Pausing or disabling TrackCash Weekly will not pause or disable any other data collection through our Platform, and you will continue to receive surveys. If you no longer want us to collect information from you, you can stop responding to surveys and uninstall the app. We may continue to use and share the information that you previously provided, as described in this Privacy Policy.

5) Information Use

We use the information we gather to offer and improve the Platform and our business, including to administer surveys and provide results to our Partners, to learn about the number and geographic location of people who use our apps and the technology used, to assist in developing changes to our Platform, to offer more relevant surveys to you, and to detect and prevent fraud, as well as for business planning purposes. As part of the Platform, we may send you push notifications as permitted by your settings.

We retain your registration information over time in order to provide the Platform to you, including to offer you additional survey opportunities for Partners or for our internal research. If you participate in our surveys, the survey responses that you provide will be used only for market research purposes for Partners to conduct and improve their products, services, and advertising. We will not use or share your responses for direct marketing.

6) Information Sharing

We will not make your personal information available to other, non-affiliated organizations or companies without your permission except as set forth herein.

We may disclose your personal information as follows:

  • when we have your permission to do so, including when you give your permission for a specific Partner to contact you for follow-up research purposes;
  • to our affiliates;
  • to service providers that help us provide the Platform and otherwise operate our business;
  • to selected third parties when they send offers on our Platform for additional survey opportunities from those third parties;
  • when we believe in good faith that the law requires it, pursuant to a court order, subpoena, warrant, or in response to a government inquiry;
  • when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating the law or our rights or interfering with (either intentionally or unintentionally) use of our apps or services;
  • in connection with a sale of stock or assets, merger, or any other change of control transaction, or in the case of a bulk or partial sale, or other transfer (including third party panelist administration) of information to another research organization / end user.

We do not provide information to Partners that identifies you as an individual (such as a name or email address) unless you give permission for us to do so, but Partners may be able to link the identifiers that we provide to personal information that they have about you from other sources. We may share other information with our Partners to provide them with our services or for their own research purposes. Typically, this information may include survey responses, geolocation information, and/or demographic information associated with unique identifiers such as hashed email addresses, device identifiers, or other alphanumeric identifiers used for internal purposes. If you participate in the TrackCash Weekly program, data collected through that program will be shared with Partners. We may also provide Partners or other third parties with aggregate reports that include combined demographic or other survey data. Partners may use and share the information that we provide consistent with their own privacy policies.

We may share and disclose information that is de-identified or otherwise does not specifically identify you or your device, in our discretion.

7) Third-Party Links

Our Platform may provide links to third-party websites or apps including offers and links to additional survey opportunities on third-party platforms. We do not control the privacy practices of those websites or apps, and they are not covered by this Privacy Policy. You should review the privacy policies of other websites or apps to learn about their data practices.

8) Updating Your Information or Deactivating Account

You may review, change or update your personal information under the “Profile” tab in your account.

You can deactivate your account by deleting the SOTG application. If you deactivate your account, we will stop sending you surveys and will stop collecting information through the SOTG app for devices associated with your account. We will keep your information in our records in case you want to reactivate.

9) Information Deletion and Retention

You can ask us to delete your personal information from our active files by emailing us at support@surveysonthego.net. We may still retain some personal information as needed for legal and recordkeeping purposes. A request to delete your personal information will not affect any information that we previously shared with affiliates or third parties as described above.

In all other cases, we will retain information as long as required by law or as long as needed for our business purposes.

10) Children under 13

We do not knowingly collect personal information from individuals under the age of 13 on the Platform. If we learn that a person under 13 has provided us with personal information, we will endeavor to delete that information from our database. If you are a parent or legal guardian and believe that your child who is under 13 may have given us personal information, contact us.

11) International Users

The Platform is not currently offered in the European Economic Area or Switzerland. If you are using our Platform from other locations outside the United States, please note that by providing your information to us, you are agreeing to the transfer of your information to, and the collection and processing of such information in, the United States. U.S. laws regarding the collection, use, disclosure, and processing of information may vary from those in other countries and may be less stringent than the applicable laws in your jurisdiction. By providing your information, you consent to any transfer and processing in accordance with this Privacy Policy.

12) Changes to Our Privacy Policy

We reserve the right to modify or revise this Privacy Policy at any time and in our sole discretion. We will post any changes to this Privacy Policy on our Platform. We encourage you to revisit this policy regularly to stay informed about how we collect, use, and share your information.

13) Contacting Us

If you have questions or concerns about this Privacy Policy or the use or disclosure of your information as described in this Privacy Policy. Please contact us through support in this app or at support@surveysonthego.net.

III. LICENSING

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